Privacy Policy

Who We Are

Balaji Garments ("we", "our", or "us") is a merchant garment exporter based in India, specialising in high-quality garments, towels and textile products sourced from leading Indian manufacturers. Our registered business address is:

Balaji Garments
1411, Signature Business Park, Chembur, Mumbai, Maharashtra
Email: mahesh@balajiexporter.com
Phone: +919004711558

This Privacy Policy applies to the website at www.balajiexporter.com and any other online platforms operated by us.

Information We Collect

We collect information in two ways — information you give us voluntarily, and information collected automatically when you browse our website.

Information you provide directly:

• Full name and business / company name
• Email address and phone number
• Country of residence or business operation
• Business type (Retailer, Wholesaler, Importer, etc.)
• Product categories of interest
• Inquiry details and messages submitted through our contact forms

Information collected automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device type (desktop, mobile, tablet)

We do not collect any sensitive personal information such as financial details, passport numbers, or health-related data.

How We Use Your Information

We use the personal information we collect for the following business purposes:

• To respond to your product inquiries and sourcing requests
• To send you product catalogues, quotations, or samples upon request
• To communicate information about our services, updates, and new product ranges
• To process and manage business transactions with you
• To improve our website content, navigation, and user experience
• To comply with applicable laws and regulations
• To detect and prevent fraudulent or unlawful activity

We will never use your information for automated decision-making or profiling without your explicit consent.

Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

• Contractual necessity — to fulfil your business inquiry or order
• Legitimate interests — to operate, improve and protect our business and services
• Consent — where you have specifically opted in to receive marketing or newsletter communications
• Legal obligation — to comply with applicable Indian or international laws

Information Sharing & Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Trusted service providers: Email service providers (e.g. Brevo / Sendinblue) for transactional emails, and web hosting providers — bound by strict data processing agreements.
• Business partners: Verified manufacturers units and logistic partners, only to the extent necessary to fulfil your order or inquiry.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with the same privacy protections applying.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data.

Types of cookies we use:

• Essential cookies — required for the website to function correctly (e.g. session management).
• Analytics cookies — help us understand how visitors interact with our website (e.g. pages visited, bounce rates). We may use Google Analytics for this purpose.
• Preference cookies — remember your settings and preferences for a better user experience.

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of some parts of our website. We do not use third-party advertising or tracking cookies.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Inquiry data — retained for up to 3 years from the date of last contact, to facilitate ongoing business relationships.
• Transaction records — retained for 7 years in accordance with Indian taxation and accounting regulations (GST Act).
• Analytics data — anonymised and retained for up to 26 months (standard Google Analytics retention period).

When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing — ask us to limit how we use your data in certain circumstances.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at mahesh@balajiexporter.com. We will respond within 30 days.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data transmitted through our website
• Access control and password-protected internal systems
• Secure server infrastructure hosted by trusted providers
• Regular security reviews and software updates

While we take every precaution, no method of data transmission over the internet is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites such as social media platforms (Facebook, Instagram) or external resources. These sites have their own privacy policies, and we are not responsible for their content or how they handle your data.

We recommend reviewing the privacy policy of any third-party site you visit through links on our website.

Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe that a minor has submitted personal information through our website, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:

• The "Last Updated" date at the top of this page will be revised.
• If the changes are significant, we will notify you via email (if you are a registered contact) or by placing a prominent notice on our website.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website after changes are published constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the channels below. We are committed to addressing your concerns promptly and transparently.